Our Services

Where Mental Wellness Meets Genuine Care

At Upstate Neuropsychological & Behavioral Health Services, we provide comprehensive, individualized care for children, adolescents, adults, and families. Our services are designed to clarify diagnosis, strengthen functioning, support emotional well-being, and provide practical next steps across home, school, work, and daily life.

We offer in-person and telehealth services (depending on service type and clinical appropriateness) and work collaboratively with families, schools, and providers to support meaningful, lasting progress.

Growth.

Clarity.

Support. Compassion.

Our Services

Your Path to Mental Well-Being Starts Here

Comprehensive

Evaluations

We provide comprehensive evaluations to better understand learning, attention, and developmental differences. Services include psychoeducational, dyslexia, ADHD, autism, and neuropsychological assessments. These evaluations identify strengths and areas of need and may result in a diagnosis when appropriate. Each evaluation also includes clear, practical recommendations to support success in academic, professional, and daily environments.

Behavioral Health Services

We offer individual therapy to support emotional well-being, personal growth, and effective coping strategies. Therapy provides a supportive and collaborative space to address challenges such as stress, anxiety, mood concerns, life transitions, and behavioral or emotional difficulties, while building skills to improve overall functioning and quality of life.

Consultation and Care Coordination

We offer a wide range of resources, from workshops to self-help materials, to support you in your mental health. We can help prepare for  504 Plans, IEPs, and CSE meetings through consultation and may attend meetings when appropriate. When needed, we also collaborate and coordinate with teachers, therapists, and other professionals involved in a child’s care.

Comprehensive Evaluations

We provide comprehensive and targeted evaluations to better understand cognitive, emotional, behavioral, developmental, and learning concerns. Assessments are tailored to the referral question and used to support diagnostic clarity, treatment planning, school recommendations, and practical intervention strategies.

Evaluations may include assessment of attention, executive functioning, memory, learning, language, academic achievement, emotional functioning, adaptive skills, and social development. Each evaluation includes individualized findings and recommendations designed to support the client and family across settings.

Evaluation Services May Include

  • Neuropsychological evaluations

  • Targeted diagnostic evaluations

  • Autism evaluations

  • ADHD and executive functioning evaluations

  • Learning disability evaluations (including dyslexia, dysgraphia, and dyscalculia)

  • Neurodevelopmental evaluations

  • Psychoeducational evaluations

  • Psychological evaluations

  • OPWDD eligibility evaluations

  • Standardized testing accommodation evaluations (e.g., SAT/ACT)

  • Evaluations related to neurological, developmental, and medical conditions affecting learning and behavior

Behavioral Health Services

We offer behavioral health services across developmental stages with a focus on individualized, evidence-based, and relationally grounded care. Services support emotional health, trauma recovery, identity development, life transitions, and improved daily functioning.

Our approach integrates structured skill-building with meaningful emotional processing, helping clients and families build coping strategies, insight, resilience, and long-term growth.

Behavioral Health Support May Include

  • Individual psychotherapy

  • Trauma-informed therapy

  • Grief support

  • Anxiety and stress-related support

  • Affect regulation and coping skills

  • School adjustment support

  • Identity development and life transition support

  • Emerging adult support

  • Caregiver support and guidance

  • Perinatal and maternal-child mental health support

  • Support for chronic illness, neurodegenerative conditions, and terminal illness adjustment

Consultation and Care Coordination

We provide consultation services to support coordinated care across systems and settings. This includes collaboration with families, schools, pediatricians, neurologists, and community providers to ensure that recommendations are clear, practical, and aligned.

Consultation services help bridge the gap between evaluation findings and implementation by supporting communication, planning, and follow-through.

Consultation Services May Include

  • Parent consultations

  • Care planning meetings

  • School collaboration and educational planning support

  • Clinical consultation with community providers

  • Feedback and treatment planning sessions

1. Do you offer in-person or telehealth appointments?

We offer both in-person and telehealth services, depending on the type of service and clinical appropriateness. Some appointments, such as interviews, feedback sessions, and certain therapy visits, may be available via telehealth.

2. Do you offer consultations before scheduling?

Yes. We offer a complimentary 15-minute consultation call to briefly discuss your concerns and determine whether an evaluation or therapy may be appropriate.

3. Is everything I share during therapy confidential?

Yes, absolutely. We follow strict confidentiality guidelines, and your privacy is protected under professional ethics and legal standards.

4. What age groups do you work with?

Our practice serves individuals across the lifespan, including children, adolescents, emerging adults, and adults. We also support parents, caregivers, and families through consultation, guidance, and collaborative care planning.

5. Do you accept insurance?

We are an out of network provider. We can help you understand insurance reimbursement options and provide documentation when appropriate. Understanding insurance is challenging. We can discuss your coverage, provide instruction to verify information, and discuss current payment policies and service fees; please contact our office for more information. 

6. Do you provide a superbill, and what is a superbill?

Yes. Upon request, we can provide a detailed superbill for patients who wish to pursue potential out-of-network reimbursement from their insurance provider.

A superbill is an itemized receipt that includes information such as service dates, billing codes, and provider details that your insurance company may require when you submit a reimbursement claim.

7. Do you treat functional neurological disorder (FND), including PNES?

Yes. Specialty services include treatment for functional neurological disorder (FND), including psychogenic non-epileptic seizures (PNES), using a structured, collaborative, and medically informed approach.

8. What types of therapy do you provide?

Therapy services integrate evidence-based approaches including CBT, DBT-informed skills, solution-focused therapy, trauma-informed care, and relational/psychodynamic psychotherapy. Areas of focus include anxiety, trauma recovery, maternal and child health, affect regulation, identity development, caregiving stress, chronic illness adjustment, and major life transitions.

Good Faith Estimate Notice

Under the law, health care providers need to give patients who don’t haveinsurance or who are not using insurance an estimate of the bill for medicalitems and services.

  • You have the right to receive a Good Faith Estimate for the totalexpected cost of any non-emergency items or services. This includesrelated costs like medical tests, prescription drugs, equipment, andhospital fees.

  • Make sure your health care provider gives you a Good Faith Estimatein writing at least 1 business day before your medical service or item.You can also ask your health care provider, and any other provider youchoose, for a Good Faith Estimate before you schedule an item orservice.

    If you receive a bill that is at least $400 more than your Good FaithEstimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800- 985-3059.

You may also have rights under the New York Emergency Medical Services and Surprise Bill Act. For more information call 800-342-3736 or email [email protected]. You may also file a complaint at https://www.dfs.ny.gov/IDR.

We are committed to providing compassionate, confidential, and effective mental health care for individuals and families. Whether you're seeking therapy, counseling, or wellness support.

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